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Term Definition

An assessment method that uses surveys and interviews to ascertain the satisfaction of enrolled students with programmes, services, and different other aspects of their academic experience. Students are usually asked to respond to a series of open-ended, close-ended, or telephone questions. The survey may include in-class questionnaires, mail questionnaires, telephone questionnaires, and/or interviews (standard, in-person, or focus group). Student surveys are relatively inexpensive, easy to administer, and can reach participants over a wide area. They are best suited for concise and non-sensitive topics, being able to give a sense, from the student perspective, of what is happening at a given moment in time, in the respective higher education institutions. Some observers may question their validity or reliability, as well as their relevance to academic policy.

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