Term | Definition |
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BENCHMARKING | A standardized method for collecting and reporting critical operational data in a way that enables relevant comparisons among the performances of different organizations or programmes, usually with a view to establishing good practice, diagnosing problems in performance, and identifying areas of strength. Benchmarking gives the organization (or the programme) the external references and the best practices on which to base its evaluation and to design its working processes. Benchmarking is also defined as: an open and collaborative evaluation of services and processes with the aim of learning from good practices; a) strategic benchmarking - focusing on what is done, on the strategies organizations use to compete There is also internal/external and external collaborative/trans-industry/ implicit benchmarking. Within different types, benchmarking may be either vertical (aiming at quantifying the costs, workloads, and learning productivity of a predefined programme area) or horizontal (looking at the costs of outcomes of a single process that cuts across more than one programme area). |
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